Returns & Refunds Policy

Eligibility for Returns:

We accept returns only for products that are damaged or incorrectly shipped (for example, if you received the wrong product).

Please note that for safety and hygiene reasons, we cannot accept returns of used scented candles or products that may have been exposed to flame or heat, or otherwise used in any way, as these cannot be resold.

How to Request a Return:

If your order is damaged or incorrect, please inform us as soon as possible, ideally within 5 days of receiving your order.

Return Process:

Once you contact us, we will provide instructions for returning the item. After we receive the returned product, we will offer either:

• A replacement product, or

• A full refund.

Contact Us for Returns:

You can reach us via:

• Email: hello@wickerlane.co.uk

• Phone: (00 44) 07498 538 398

• Contact Form: https://wickerlane.co.uk/contact-us

We are committed to resolving any issues quickly and ensuring your satisfaction with your purchase.